Ordering steps

  1. Browse and add to cart

    Visit the menu and add anything you’d like to your cart. You can adjust quantities, remove items, and add more before you send.

    Ordering just one item? Each product also has a direct Order on WhatsApp path — no cart needed.

  2. Send your order on WhatsApp

    Click Send order on WhatsApp inside the cart. WhatsApp opens with your items, quantities, and the guide total already written out. Add your name, pickup or delivery, and any notes, then press send.

    The guide total is not final — we confirm the real total in chat.
  3. We confirm everything

    Within business hours, we’ll reply to confirm availability, the final total, and a pickup or delivery time that works for you.

    If something you ordered is sold out, we’ll suggest a similar item or a different day. Nothing is charged until you confirm.

  4. Pay and collect

    Pay by cash on pickup, or by Mobile Money before collection. Full details are sent to you in the WhatsApp chat.

    Delivery orders are paid the same way, before the courier leaves.

Ordering just one thing? Skip the cart — tap the WhatsApp button and tell us what you’d like.

Order on WhatsApp
Pickup & Delivery

How your order reaches you

Both options are confirmed with you in WhatsApp before your order is finalised.

Pickup and delivery options at a glance
  Pickup Delivery
Area 142 Maple Street Downtown district, within 5 km
Fee Free $8 flat
Free over $75
Minimum order None $30
Notice 24 hours 24 hours
Time window During business hours 9:00 AM – 2:00 PM
Rush orders Same-day, via WhatsApp only Not available
Payment

Two ways to pay

Payment is always arranged in WhatsApp. This website never processes your payment.

Cash on pickup

The simplest option. Pay in person when you collect your order. Exact change appreciated but not required.

Mobile Money

Send payment before collection or delivery. Details are shared in your WhatsApp chat once your order is confirmed.

No payment on this website. We don’t take card details, hold card details, or process payments online. Everything happens either in person or through Mobile Money.

How far ahead to order

Most items need a little notice so we can bake them fresh for you.

24h

Standard items

Croissants, macarons, tarts, cakes, and espresso drinks.

7 days

Custom cakes

Designed with you, from consultation to quote to collection.

72h

Catering platters

Breakfast and dessert boxes for offices and events.

Allergen notice: Our kitchen handles wheat, dairy, eggs, nuts, and soy. While we take cross-contamination seriously, we cannot guarantee any item is completely free of these allergens. Full allergen information is on the Menu page.

WhatsApp didn’t open? Some browsers block the app link. You can and send us a message directly. Or email velvet@me.com and we’ll reply the same day.